Privacy Policy

The JICA Co-Creation × Innovation “QUEST” Program Office (hereinafter referred to as “the program office”) collects certain personal information, such as your name, address, telephone number, and email address, when you use our platform. The program office complies with the Act on the Protection of Personal Information and handles personal data in accordance with this Privacy Policy.

1. Purpose of Use of Personal Information
The program office will use the personal information obtained for the following purposes:
– To respond to inquiries or requests from customers
– To improve the services provided by the program office

2. Management of Personal Information
The program office manages personal information through the following measures:

We obtain written pledges from all personnel involved, stating that personal information will be handled appropriately in accordance with relevant laws and guidelines.

Access to personal information is limited to personnel who require it for their work. We establish rules regarding the storage and handling of media containing such information and take protective measures to ensure its security.

For personal information stored in our systems, we assign accounts and passwords to authorized personnel only and implement strict access control measures. These accounts and passwords are managed carefully to prevent leakage or loss.

For secure transmission of data over the internet, we use industry-standard encryption (SSL) on relevant web pages.

To the extent that it does not interfere with the provision of our services, personal information will be deleted periodically after a certain period following its receipt.

Cookies and log information collected for improving website operations, user experience, and security are also strictly managed.

3. Provision to Third Parties
The program office will not disclose personal information to third parties without the customer’s consent, except in the following cases:
– When required by law or in response to a request from a court, police, or other public agency
– When otherwise legally permitted or required
– When there is a risk of harm to the life, body, or property of the customer or a third party, and obtaining the customer’s consent is difficult
– When necessary to protect or defend the rights, property, or services of the program office due to a violation of applicable laws or the program office’s terms of use, and obtaining the customer’s consent is difficult

4. Disclosure of Personal Information
Upon request by a customer, the program office will disclose the relevant personal information only after verifying the identity of the requester.

Note: Identity Verification Method
Please send us a copy of a document that can confirm your identity (e.g., driver’s license, health insurance card).
We will disclose the information once we have verified your identity.